Great Florida Birding and Wildlife Trail – Store Policy

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● USA: 3–4 business days

● Europe: 6–8 business days

● Australia: 2–14 business days

● Japan: 4–8 business days

● International: 10–20 business days

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address

● Ask your local post office if they have your package

● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at WIldlifeViewing@myfwc.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Orders

How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at WildlifeViewing@myfwc.com

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for youquickly, please email us at WildlifeViewing@myfwc.com within a weeks’ time with photos of thedamaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Returns

Returns.  Returns can be made within 7 days of delivery.  The merchandise needs to be shipped back to us (at your expense).  Once received a refund will be issued.  Please contact us at WildlifeViewing@myfwc.com prior to making a return.

Exchanges.  If you’re unsure which size would fit better, check out our sizing charts in the product description sections.  If you need to exchange an item it must be shipped to us (at your expense) and once received, a replacement will be ordered.

If you received the wrong or damaged items please contact us at WIldlifeViewing@myfwc.com with photos and we’ll work with you.  In most cases a full refund or replacement will be made at no cost to you.

Return/Exchange Shipping Address:

Florida Fish and Wildlife Conservation Commission

Russell Office Park

Attn:  Travis Blunden

1875 Orange Ave, East

Tallahassee, FL 32301